Human-Centered Design
A benefit that's hard to use isn't really available. We research with the residents and caseworkers who use these systems and design accessible, plain-language services measured by completion — not just compliance.
Challenges we solve
The problems agencies bring us
- Confusing forms and high application abandonment
- Services that fail people using assistive technology
- Jargon and reading-level barriers to access
- Designs built without input from real users
What we deliver
- User research with residents, caseworkers, and administrators
- Service design and journey mapping across programs
- WCAG 2.1 AA and Section 508 accessibility by default
- Plain-language content and multilingual experiences
Outcomes
What success looks like
Related solutions
HHS System Modernization
Replatform legacy eligibility, case management, and benefits systems onto modern, cloud-native architectures — without disrupting the people who depend on them.
ExploreMedicaid & Eligibility Systems
MES and MMIS modernization, integrated eligibility, and benefits determination engineered to CMS standards and built for accuracy at scale.
ExploreChild & Family Services
CCWIS-aligned case management and data systems that give caseworkers time back and improve outcomes for children and families.
ExploreLet's modernize health and human services together.
Whether you're planning a major modernization or augmenting an in-flight program, we'd welcome a conversation about how Lukshi can help your mission.